Shipping & Returns


Kaural Online Store – Shipping, Cancellations & Returns Policy


1. Shipping Policy


Delivery Times

Kaural ships throughout South Africa. Delivery times vary by location and courier service. Estimated shipping times will be provided at checkout. Please note these are estimates and delays may occur due to unforeseen circumstances or third-party logistics.


Shipping Costs

Shipping costs are calculated at checkout based on your location and selected delivery method. Any applicable taxes or duties are included in the product price where relevant.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can monitor your shipment in real time.

Risk and Responsibility

Risk in the products passes to you upon delivery. Kaural is not responsible for delays caused by third-party couriers or events beyond our control.

2. Order Cancellations

You may cancel an order before it has been processed for shipping. To request a cancellation:

  • Contact our customer support team immediately at info@kaural.com

  • Include your order number and reason for cancellation


Once an order has been shipped, it cannot be canceled. In this case, please follow the Returns Policy below.

3. Returns & Exchanges


Eligibility

You may return eligible products within 14 days of delivery. To qualify:

  • The product must be unused, in original packaging, and in resalable condition

  • All accessories, manuals, and packaging must be included




Return Process

  1. Contact Kaural customer support at info@kaural.com with your order number

  2. Our team will provide a Return Authorisation and instructions for shipping

  3. Ship the product securely using the instructions provided

  4. Returns will be inspected upon receipt



Refunds

  • Refunds are processed within 7 business days after receipt and inspection of the returned product

  • Refunds will be issued to the original payment method

  • Shipping costs are non-refundable unless the return is due to a defective or incorrect product


Exchanges


Exchanges are available for defective or incorrect products.

  • Contact customer support to arrange an exchange

  • Replacement products will be shipped once the original item is received and inspected


Defective or Damaged Products


If your product is defective or damaged upon delivery:

  • Contact us immediately with a description and photos of the issue

  • We will arrange a replacement or refund at no additional cost


4. Legal Compliance


This policy complies with the South African Consumer Protection Act (CPA). Your statutory rights are not limited by this policy.

5. Contact Information


For questions regarding shipping, cancellations, or returns, contact our customer support team:


Email: info@kaural.com


Address: 7 Olympia Street, Eastage, Sandton, 2090

Whatsapp: +27 70 323 8741

 

Kaural – Unlock your senses.